Grow your business. Your way
The most powerful process management system for MGAs and brokers.
Designed to work the way you do. Specifically developed for the United Kingdom market.
MGAs
Let the system do the manual work.
MGAs have valuable, industry experienced employees that work hard to deliver the highest service standards to customers and intermediaries, while navigating within a stringent regulatory environment. We free-up your employees so they can focus on your customers and partners.
Empower your staff and increase operational efficiency
through less tedious manual tasks so your people can focus on customers and partners. The automation of business rules, standard work procedures and document management reduces operational cost while speeding up turnaround times.
Rely on strong governance
through business rules specific to your operations being built into
the automated process flows. This ensures that work procedures are consistent and right first time, while the potential for human error is significantly reduced.
Manage operational risk pro-actively
through automated rate calculation and monitoring of all policy premiums. Elements such as authority levels, promotions, discounts, eligibilities can easily and quickly be applied and automatically monitored.
Leverage online services
that allow speedy and secure access to services such as quote generation, policy information, and claim management. Fast and flexible self-service options improve customer satisfaction and broker performance.
Capitalise on market opportunity
with the capability to reduce time to market for new products to a matter of weeks. Become more competitive with a more agile business model.
See at any time how your business performs
across all relevant KPIs with 360-degree visibility. Automatic alerts will direct your attention instantly to hotspots.
What is UPM2 MGA Suite?
The UPM2 MGA Suite is a market leading business management system that manages all your operational processes in one single system.
Designed specifically for MGAs in United Kingdom it gives them the flexibility and agility to grow their business and benefit from measurable return on investment.
UPM2 MGA Suite Modules
Management teams gain control across all processes, have confidence in predictable operational performance and improve the bottom line through reduced operational cost. UPM2 MGA Suite is a modular system which means you can implement only the components you want, or implement the entire system and reap the benefits:
- Integrated product configuration and rating engines
- Workflow automation across the entire operational underwriting process
- Automated document management functionality
- Fully configurable to suit your agency’s specific requirements and procedures
- Employees and brokers are guided through each step of the business processes
- Real-time, accurate information to make the right decision at the right time
- Governance is monitored and assured through in-built business rules
AUDIT
TRAIL
Accurate and flexible audit trail history. Automatic policy snapshots to track changes over time.
DOCUMENT MANAGEMENT
Enables the paperless office. Data driven document generation engine. Stores any incoming or outgoing communication.
INTEGRATION SERVICES
Automatic collections and reimbursements. Rating engine integration. Credit card registration.
COMMUNICATION
Flexible automation of communication. Customised templates. Flexible template design. Email, SMS and mail generation.
ONLINE
SERVICES
Empower brokers and customers to access information any time. Enables secure, online self-service. Scales broker business volume without additional staff.
POLICY MANAGEMENT AND ADMINISTRATION
Single and bundled policies. Endorsements/mid-term adjustments. Rule based cancelations. Automated and manual renewals.
CLAIMS PROCESSING AND PAYMENT
Automated and manual claims assessment. Confirmation of cover; policies linked to claims. Appropriate approval throughout claim lifecycle. Automated claim disbursement. Management of estimates. Control over third party recoveries.
FLEXIBLE
PRODUCT CONFIGURATION
Rapid product creation and delivery to market. Automatically enforce promotions, discounts, limits and coverage based on underwriting questions. Automated rating engines. Rate changes for products without development.
SALES PROCESS AND QUOTATION
Online quoting, proposal and binding of cover. Automated referral for quotes outside acceptable risk. Automatic document generation. In-built rating and rule engines.
FINANCIAL MANAGEMENT
Cash allocation and cash matching. Premium collection and instalments. Flexible payment periods, bank integration and bank reconciliation.
CUSTOMER RELATIONSHIP MANAGEMENT
Contact segmentation. Establish hierarchies, associations and groups. Comprehensive customer interaction history.
BUSINESS INTELLIGENCE
& ANALYTICS
Instant view of performance measures. Interactive dashboard and scorecard reports. Alerts and threshold triggers for reports. Subscribe function for regular reports.
RATING
ENGINE
Single rating engine across online and internal systems. Flexible rating engine setup. Schedule rate increases in advance.
REPORTING
Tailored reports in various formats. Automatic report distribution and scheduling.
FINANCIAL MANAGEMENT
- Cash allocation and cash matching
- Premium collection, monthly and fortnightly instalments
- Flexible payment dates
- Automated cancellation rules
- Bank integration
- Bank reconciliation
- Accounting entries automatically created, based on a customised Posting Template.
- Integrity of financial transactions maintained through a double entry accounting system
- Integrated General Ledger
CLAIMS AND PAYMENT PROCESSING
- Automated and manual claims assessment
- Confirmation of cover; policies linked to claims
- Appropriate approval throughout claim lifecycle
- Automated claim disbursement
- Management of estimates
- Control over Third Party Recoveries
DOCUMENT MANAGEMENT
- Enables the paperless office
- Data driven document generation engine
- Stores any incoming or outgoing communication
POLICY MANAGEMENT AND ADMINISTRATION
- Single combined policy with bundled products
- Endorsements/mid-term adjustments
- Support for various premium collection methods
- Rule based cancellations
- Automated and manual renewals
QUOTATION AND SALES PROCESS
- Online quoting, proposal, bind cover
- Automated referral for quotes outside acceptable risk
- Automatic document generation
- In-built rating and rule engines
ONLINE SERVICES
- Empower brokers and customers to access information any time
- Enables secure, on-line self service
- Scales broker business volume without additional staff
FLEXIBLE PRODUCT CONFIGURATION
- Rapid product creation and delivery to market
- Automatically enforce promotions, discounts, limits, coverage based on underwriting questions
- Automated rating engines
- Rate changes for products without development
COMPLIANCE MANAGEMENT
- Automate business rules
- Apply underwriting criteria
- Control underwriting authorities
- Control claims leakage
BUSINESS INTELLIGENCE AND ANALYTICS
- Instant view of performance measures
- Interactive dashboard and scorecard reports
- Alert and threshold triggers for reports
- Subscribe function for regular reports
WORKFLOW
- Integrated workflow system
- Automated Task creation
- Monitor transaction statuses
- Monitor queues, manage service levels and performance
WE TAKE SERVICE PERSONALLY
By partnering with Gratex International, you can leverage over 25 years of insurance industry knowledge and experience. You can be confident in successful system implementations that deliver predictable operational improvements. Our european team at Gratex is not only implementing a technology solution, our consultants work proactively with you to design the most efficient business processes tailored to your organisation’s practices. Learn more about our service delivery.
Gratex International a.s.
GBC IV, Galvaniho ul. 17/C
Bratislava 821 04, Slovak Republic
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