BUILD CHANNEL PERFORMANCE

The way an underwriting agency services intermediaries and brokers has a direct impact on their loyalty and performance. Your ability to compete for your channel’s attention is dependent on well designed and effective operations. The pressure to reduce cost while increasing service levels demands freeing-up staff from manual tasks to focus on your customers and add value to their business.

IMPROVE OPERATIONAL EFFICIENCY

THROUGH AUTOMATION

Traditional operational processes have relied heavily on a skilled workforce with industry experience. The change from manual work to automated, online enabled processes reduces your dependency on highly skilled, experienced staff. Running your operations on smart and future proof business systems has become critical to compete in the market.

REDUCE TIME TO MARKET

Competitive pressures and new business models require rapid turnaround time and reduced time to market for innovative new insurance solutions. To protect market segments, maintain renewal rates and achieve growth, the speed and agility of taking increasingly complex products to market has become a key competitive advantage.

ENHANCE CUSTOMER EXPERIENCE

Customers have never been more demanding or more educated and have never had so much choice. To not only attract but also retain customers and partners requires relentless focus on the customer experience. Speed, agility and digital on-line capabilities have become a business mandate.

HOW WILL YOU ENSURE YOU GET THE RETURN ON YOUR INVESTMENT THROUGH HIGHER PRODUCTIVITY?

As we configure the UPM2 solution according to your work processes, your employees will find it easy to use the system and very quickly gain significant productivity advantages. We work closely with you on the appropriate training schedule and ensure that your employees get the best out of the system. Downstream, you will benefit from shorter on-boarding time frames and offering a more attractive, modern workplace for your staff.

HOW CAN YOU MINIMIZE THE BURDEN ON YOUR BUSINESS-AS-USUAL OPERATIONS?

At Gratex we understand that new systems can be disruptive to your day to day business. We work carefully with you to minimize any impact, and enable a smooth and painless transition at the pace of your business. No matter if you want to introduce new functionality step by step over a longer period of time, or change your entire operations in one big project, we work with you to achieve the best outcome and keep business-as-usual going.

WHAT KIND OF PARTNERSHIP WOULD YOU LIKE?

UPM2 solutions can be implemented on your premises and managed by your existing IT team, or entirely managed and hosted by Gratex International in own data center ensuring full compliance with local data management related legislation. You can acquire the system through an operational expensed subscription model or invest your capital and buy it outright. If you partner with Gratex, your systems are supported and maintained by experts that not only understand IT, but also understand your business.

HOW CAN YOU PROTECT YOUR EXISTING INVESTMENT?

Over the years you may have invested significantly in systems and infrastructure. However, it may lack functionality or integration with other systems. This can impose unnecessary and costly manual work like frequent re-keying of data. The UPM2 Suite consists of modules which can be implemented separately, or as an end-to-end system. Gratex consultants can then help you to integrate the systems. This way you can deploy processes and systems at the right pace for your business.